Returns Policy

Do you accept returns?

Masks

• For hygienic purposes, masks can not be returned once the packaging has been opened. Due to the nature of our products and our commitment to ensuring all customers receive a new, unworn, hygienic mask, we are unable to accept the return of opened masks.
• If you order multiple masks in the same size, please only open one to try it on, so you are still eligible to return any unopened masks.
• To initiate a return of an unopened mask, please email our Customer Experience team at hello@happygear.com within 60 days of delivery.
• Returns must be sent via USPS within 30 days of approval. Customer is responsible for return shipping costs, and we are unable to refund shipping fees. To avoid issues, we recommend obtaining a tracking number for all returns. Refunds will be issued in the form of store credit once the item(s) are inspected and processed by our returns team.
• If our returns team determines that a mask has been opened, it will be discarded without issuing a credit. 

Hats

• We accept returns on unworn, unwashed hats with the tags attached and/or in their original packaging within 60 days of delivery for a full refund (minus applicable taxes and shipping fees) in the form of store credit.
• We are unable to accept returns or issue credits after 60 days.
• To initiate a return, please email our Customer Experience team at hello@happygear.com. 

Patchumz

• All Patchumz are final sale, but if you receive an item with a manufacturing defect, please contact our Customer Experience team at hello@happygear.com within 14 days of delivery. Please include a photo of the defect in your email, and we will be happy to resolve the issue.
• Please do not open the mask(s), as that will render it ineligible for return. 
• We will provide a shipping label for you to return the incorrect item in its original condition, and ship you the correct product(s) or issue store credit (at Happy Gear’s sole discretion).

What should I do if I received an incorrect item?

• If an incorrect item was sent to you in error, we are happy to exchange it for the correct item or a full store credit. 
• We will provide a free shipping label for you to return the incorrect item in its original condition, and ship you the correct product(s) or issue store credit (at Happy Gear’s sole discretion).
• Items must be in their original condition to be eligible for return, so please do not open/wear/wash the product.

What should I do if I received a damaged item?

• If you receive a damaged or defective product, please inform us within 10 days of delivery by emailing our Customer Experience team at hello@happygear.com with your order number and detailed photos of the issue, and we will be happy to help.